Customer Relationship Management Consulting

Customer Relationship Management (CRM) is all about manipulating information effectively to induce customer loyalty and increase customer value. CRM however is about amalgamation of functional understanding and a robust technology deployment. Companies implementing CRM need to identify an appropriate partner who understands their customers, their business and also understands the technology ramifications in the client’s domain. CRM warrants an ability to use the technology to integrate different business processes in order to provide a consistent customer view. Backed by a strong domain expertise, Gateway has been offering CRM solutions focusing on Marketing Automation, Sales Force Automation, Contact Centers and eCRM.

X-mx Advantage

• We analyse your business processes and find out what the management and the user expect and demand of the system for customising it to match the individual requirements and to assist you right from the beginning with tools for further improvement of possible add-ons.
• We support not only businesses, which just (want to) start with salesforce, but we are also able to optimise the systems and develop new solutions for efficient working; because we are always up-to-date with the newest system functions and integrated new features optimally into your company system.

Research Offerings

• Strategy And Phases Engineering
• Business Processes Study
• Prototype Development
• Vendor And Product Evaluation
• Business Process Alignment
• System Architecture
• Audit